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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All ARES products

Plate heat exchangers, plates, brazed heat exchangers, double wall heat exchangers, semi-welded heat exchangers, etc.
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  • Collapsible plate heat exchangers of the A series ARES
    Collapsible plate heat exchangers of the A series
    A2M, A1L, A2L, etc.
  • Double wall heat exchangers of the ADP series ARES
    Double wall heat exchangers of the ADP series
    ADP 8, ADP 12, etc.
  • AWG Series Wide Gap Heat Exchangers ARES
    AWG Series Wide Gap Heat Exchangers
    AWG 12, AWG 8, etc.
  • Semi-welded heat exchangers of the ASW series ARES
    Semi-welded heat exchangers of the ASW series
    ASW 8, ASW 12, etc.
  • Fully welded heat exchangers of the APS series ARES
    Fully welded heat exchangers of the APS series
    APS et al.
  • Brazed plate heat exchangers of the LA series ARES
    Brazed plate heat exchangers of the LA series
    LA 14, LA 22, etc.
  • LB Series Brazed Plate Heat Exchangers ARES
    LB Series Brazed Plate Heat Exchangers
    LB 31, LB 47, etc.
  • LC Series Brazed Plate Heat Exchangers ARES
    LC Series Brazed Plate Heat Exchangers
    LC 110, LC 170, etc.
  • Brazed plate heat exchangers of the LD series ARES
    Brazed plate heat exchangers of the LD series
    LD 235 and others .

NEW TECHNOLOGIES GROUP

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